As I am sure you are all aware we are now RCOM Incubator nominated stockists for the UK, we only cover the warranty issues for all R COM incubators sold by www.r-com.co.uk , www.incubate-eggs.com and of course ourselves www.pandtpoultry.co.uk . We are able to repair othe incubators sold by other companies but i am afraid we will have to charge parts and labour.