Fri 16 Jan 2015
PRODUCT RECALL 60 EGG INCUBATOR
It has come to our attention despite being supplied a CE certification with our units there are some issues with them which would lead us to ask for all units to be recalled to fix the issues.
The Incubator has not been marked with:-
a. Its Model Number
b. Its rated voltage
c. The nature of the supply or rated frequency.
d. Its rated output
e. The symbol 5172 of IEC 60417 to show class II
f. The warning ‘Do Not Cover’ or the symbol IEC60417-5641 together with the Prohibition sign.
g. The warning ‘read the instructions’ or the symbol ISO7000-0790.
Issue 1 Fix.
We need to make the following changes by applying a label:-
a. Add model number PT-60M – P&T Poultry
b. Label to correctly state rated voltage of 220-240V
c. Label to state nature of supply or frequency (50Hz a.c.)
d. Label to show rated input (115W)
e. Add symbol to label
f. Apply label to the lid section stating ‘DO NOT COVER’
g. Apply Label stating ‘Read Instructions’
The instructions for use must be provided with the appliance so that the appliance can be used safely; and for those instructions to contain the required warnings and statements.
Issue 2 Fix.
We need to add to the instructions
a. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning use of the appliance. Cleaning and user maintenance shall not be made by children without supervision.
b. Any repairs shall be carried out only by a suitably qualified person.
The top mesh is held but spring washers and this grill can be removed without the aid of a tool to gain access to live parts
Issue 3 fix
We need to
Remove the spring washers and replace with nylon nuts.
A tiny finger can be placed under the top blue box and touch the basic insulation to the wires.
Issue 4 Fix.
We will attach a cover to ensure this is not possible.
The incubator dial knob has inadequate insulation.
Issue 5 fix
We will replace the dial knob.
The chord on the appliance is in the form of a cable gland but the chord can be pulled out under pressure.
Issue 6 fix
We will replace the cord holder with a more secure one.
PLEASE DO NOT USE THE INCUBATOR UNTIL WE HAVE MADE THE ABOVE FIXES AS IT IS CURRENTLY DEEMED NOT SAFE AND THERE IS RISK OF ELECTRIC SHOCK AND / OR FIRE
I am sorry we have had to send you this letter but it is vital we do so in order to ensure there is no risk to the user of the incubator we have sold you.
I would ask you return the incubator you purchased as soon as you can and would kindly ask you stop from using it as soon as you read this letter.
The ideal company to use for return would be www.myhermes.co.uk if you could kindly return the top part of the incubator we will resolve these issues as swiftly as we can and get the unit returned to you.
If you have any questions regarding this product recall we have set up a dedicated telephone number 0844 357 2840 where we will be happy to discuss it with you.
I apologise for these problems and inconvenience but we will resolve as soon as we can for you but it is vital we are able to make the alterations ensuring you have a safe unit.